• It's Patient-Centered Care Awareness Month!

    The theme for Patient-Centered Care Awareness Month 2017 is Invitation to Engage. Because we
    can’t expect engagement from patients and families if we don’t first INVITE their involvement. Visit for resources, tools and tips.

  • 2017 Patient-Centered Care Awareness Month Invites Greater Engagement in Healthcare From All

    Now in its tenth year, Patient Centered Care Awareness Month will be commemorated this October. The theme of this year's campaign is Invitation to Engage. In line with this theme, a series of activities is planned to invite the active engagement of patients and family members in their own care, in improving healthcare delivery systems, and in guiding future research and policy in person-centered directions.

  • Planetree Announces Seven New Designated® Person-Centered Organizations

    Planetree International congratulates seven new Planetree Designated® Person-Centered Organizations. Designees embody the highest level of achievement in person-centered care defined by eleven core dimensions of a person-centered culture – ensuring every moment of the patient experience makes them feel cared for and cared about.
    As one of 86 Designated® sites worldwide, these seven organizations contribute to the continued momentum and evidence-based support for person-centered care with a focus on a more holistic patient experience that includes family members, staff, and community. Planetree Designated® Person-Centered Organizations also drive quality improvement efforts in healthcare which foster better patience experiences by exceeding national averages in publicly reported Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) categories and outperforming national benchmarks on Centers for Medicare & Medicaid (CMS) process of care core measures.
    Designated® organizations meet more than 60 criteria that reflect what patients, family members, and healthcare professionals say matters most to them during a healthcare experience. The following organizations represent the seven newest Designated® members to meet these criteria based on a rigorous validation process – including focus groups, data analysis, an on-site visit, and more – conducted by an independent committee of international healthcare experts and CEOs of previously designated organizations:

    • Joe DiMaggio Children’s Hospital (Hollywood, Florida)

    • Stamford Hospital (Stamford, Connecticut)

    • Shore Medical Center (Somers Point, New Jersey)

    Long-Term Care Communities

    • Kroonestede (Stichting Groenhuysen)

    • Vondellaan (part of WVO Zorg)

    • Willibrord (part of WVO Zorg)

    • Scheldehof (part of WVO Zorg)

    “Since its launch in 2007, the Planetree Designation remains the only award that defines, measures, and recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree International. “This designation signals to healthcare consumers that these organizations embrace person-centered care as more than a best practice. To them, it represents an ethos and a movement toward focusing on what matters most in top-quality clinical care: the patient.”
    "Since opening our doors in 1992, we have been focused and committed to the care of our patients and families. Our philosophy of patient- and family-centered care means that families and healthcare professionals are true partners working together to serve the best interest of the patient," said Chantal Leconte, Administrator and Chief Executive Officer of Joe DiMaggio Children's Hospital. "The designation signals to healthcare consumers that Joe DiMaggio Children's Hospital is an organization where providers partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritized with providing top-quality clinical care."
    For more information about Planetree Designated® Person-Centered Organizations or to view a full list of Designated® sites, please visit

  • Shared Decision Making in the News

    In case you missed it... Yesterday, The Wall Street Journal published a compelling story on shared decision-making -- what it is, why it is important and what it takes.

  • National Quality Partners Virtual Forum

    Join National Quality Partners (NQP) for a virtual forum on Wednesday, March 15, 1:00–2:30pm ET, to discuss how measures can serve as a practical tool to improve person-centered care delivery across various healthcare settings.
    This virtual forum will follow Hazel, a 63-year-old woman diagnosed with advanced lung cancer, as she transitions through the healthcare system, from inpatient and post-acute care to palliative and hospice care. During her journey, see how quality measures can address issues that are important to Hazel’s quality of life and support the delivery of care that reflects her personal preferences, values, and goals.

    Speakers include:

    - David Longnecker, MD, Chief Clinical Innovations Officer, The Coalition to Transform Advanced Care (C-TAC), and co-chair of NQP’s Advanced Illness Care Initiative
    - Susan Frampton, PhD, President, Planetree International, and co-chair of NQP’s Advanced Illness Care Initiative
    - Lisa Freeman, Executive Director, Connecticut Center for Patient Safety
    - John Barkley, MD, FCCP, Chief Medical Officer, Post-Acute Care Services, Carolinas HealthCare System
    - Ron Walters, MD, MBA, MHA, Associate Vice President of Medical Operations and Informatics, The University of Texas MD Anderson Cancer Center
    - Anna Fisher, PhD, Director of Education and Quality, Hillcrest Health Services (Representing the American Health Care Association)
    - Traci Padgett, MPP, Executive Vice President, Community Health Accreditation Partner
    - Theresa Schmidt, Director of Data and Quality, National Partnership for Hospice Innovation

    Hazel’s case illustrates how measures can support the six key preferences of person-centered advanced illness care identified in NQP’s issue brief, A Collaborative Journey to Transform Advanced Illness Care. In addition, share your experiences with the implementation of person-centered advanced illness care measures, preferences, and goals. Register now.
    NQP's Advanced Illness Care initiative is supported with funding from The Retirement Research Foundation and Compassus.

  • Planetree Partners with National Academy of Medicine to Develop...

    Planetree Partners with National Academy of Medicine to Develop Framework that Highlights Patient and Family Engagement as Driver of Better Culture, Better Care, Better Health and Lower Costs
    Informed by pioneering culture change work of Planetree affiliates and an advisory panel of health services research scientists and patient advocates, and co-authored by Planetree’s President, Susan Frampton, PhD (@SusanBFrampton) and Director of Knowledge Management, Sara Guastello (@PlanetreeSara), the paper introduces a logical framework to guide implementation efforts, an annotated bibliography of the latest scientific research in support of PFEC and plenty of real-life examples to bring PFEC to life.
    Download the Paper and Learn More – 3 Opportunities for Planetree Members to Engage
    1. We invite you to be among the first to access the paper,
    2. We think once you read it, you’ll be very eager to hear more, which is why author and Planetree President, Susan Frampton, PhD, has recorded a 20-minute webinar to better familiarize you with the framework and supporting evidence. The webinar recording is available to all Planetree members via the Resource Library on this site.
    3. Planetree Coordinators and Points of Contact will have another opportunity to network directly with Susan on February 1, 2017 at 12:00 pm EST. Join Susan for an interactive discussion on ways to apply the framework within your organizations and guidance on using the evidence base to increase receptivity to change. Register for this meeting in your Planetree Coordinator community on My Planetree to receive the login instructions to attend this meeting.
    We’re also eager to hear what you think and how you will use the framework. Follow and tweet @Planetree to let us know!

  • The 2017 Distinction Application is Now Live

    The Planetree Distinction Award for Leadership and Innovation in Person-Centered Care represents achievement above and beyond Designation, and is reserved for high performing organizations working to advance person-centered care beyond their own institution through participation in research, publication, outreach and innovation.

    The deadline for applying for Distinction in 2017 is June 30. All applications must be submitted via the on-line application, which is now live.

  • Introducing On-Demand, Bite-Size Educational Webinars

    New for 2017! These pre-recorded, 20-minute, regularly scheduled webinars will be on a range of topics related to person-centered programs and principles, as well as trends and issues relevant to any organization striving to enhance the patient, resident, or staff experience, improve quality, and cultivate a healing environment and person-centered culture. They will be released a couple times per month, and are designed so that you can view them on-demand, at your own convenience. You are also welcome to download them and share them across your organization. We're hopeful this new format will align better with the demands of your busy schedules..
    The first webinar will be released Tuesday, January 10. Learn more by viewing the Education Calendar.