• Planetree Announces Seven New Designated® Person-Centered Organizations

    Planetree International congratulates seven new Planetree Designated® Person-Centered Organizations. Designees embody the highest level of achievement in person-centered care defined by eleven core dimensions of a person-centered culture – ensuring every moment of the patient experience makes them feel cared for and cared about.
    As one of 86 Designated® sites worldwide, these seven organizations contribute to the continued momentum and evidence-based support for person-centered care with a focus on a more holistic patient experience that includes family members, staff, and community. Planetree Designated® Person-Centered Organizations also drive quality improvement efforts in healthcare which foster better patience experiences by exceeding national averages in publicly reported Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) categories and outperforming national benchmarks on Centers for Medicare & Medicaid (CMS) process of care core measures.
    Designated® organizations meet more than 60 criteria that reflect what patients, family members, and healthcare professionals say matters most to them during a healthcare experience. The following organizations represent the seven newest Designated® members to meet these criteria based on a rigorous validation process – including focus groups, data analysis, an on-site visit, and more – conducted by an independent committee of international healthcare experts and CEOs of previously designated organizations:

    • Joe DiMaggio Children’s Hospital (Hollywood, Florida)

    • Stamford Hospital (Stamford, Connecticut)

    • Shore Medical Center (Somers Point, New Jersey)

    Long-Term Care Communities

    • Kroonestede (Stichting Groenhuysen)

    • Vondellaan (part of WVO Zorg)

    • Willibrord (part of WVO Zorg)

    • Scheldehof (part of WVO Zorg)

    “Since its launch in 2007, the Planetree Designation remains the only award that defines, measures, and recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree International. “This designation signals to healthcare consumers that these organizations embrace person-centered care as more than a best practice. To them, it represents an ethos and a movement toward focusing on what matters most in top-quality clinical care: the patient.”
    "Since opening our doors in 1992, we have been focused and committed to the care of our patients and families. Our philosophy of patient- and family-centered care means that families and healthcare professionals are true partners working together to serve the best interest of the patient," said Chantal Leconte, Administrator and Chief Executive Officer of Joe DiMaggio Children's Hospital. "The designation signals to healthcare consumers that Joe DiMaggio Children's Hospital is an organization where providers partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritized with providing top-quality clinical care."
    For more information about Planetree Designated® Person-Centered Organizations or to view a full list of Designated® sites, please visit

  • Shared Decision Making in the News

    In case you missed it... Yesterday, The Wall Street Journal published a compelling story on shared decision-making -- what it is, why it is important and what it takes.

  • National Quality Partners Virtual Forum

    Join National Quality Partners (NQP) for a virtual forum on Wednesday, March 15, 1:00–2:30pm ET, to discuss how measures can serve as a practical tool to improve person-centered care delivery across various healthcare settings.
    This virtual forum will follow Hazel, a 63-year-old woman diagnosed with advanced lung cancer, as she transitions through the healthcare system, from inpatient and post-acute care to palliative and hospice care. During her journey, see how quality measures can address issues that are important to Hazel’s quality of life and support the delivery of care that reflects her personal preferences, values, and goals.

    Speakers include:

    - David Longnecker, MD, Chief Clinical Innovations Officer, The Coalition to Transform Advanced Care (C-TAC), and co-chair of NQP’s Advanced Illness Care Initiative
    - Susan Frampton, PhD, President, Planetree International, and co-chair of NQP’s Advanced Illness Care Initiative
    - Lisa Freeman, Executive Director, Connecticut Center for Patient Safety
    - John Barkley, MD, FCCP, Chief Medical Officer, Post-Acute Care Services, Carolinas HealthCare System
    - Ron Walters, MD, MBA, MHA, Associate Vice President of Medical Operations and Informatics, The University of Texas MD Anderson Cancer Center
    - Anna Fisher, PhD, Director of Education and Quality, Hillcrest Health Services (Representing the American Health Care Association)
    - Traci Padgett, MPP, Executive Vice President, Community Health Accreditation Partner
    - Theresa Schmidt, Director of Data and Quality, National Partnership for Hospice Innovation

    Hazel’s case illustrates how measures can support the six key preferences of person-centered advanced illness care identified in NQP’s issue brief, A Collaborative Journey to Transform Advanced Illness Care. In addition, share your experiences with the implementation of person-centered advanced illness care measures, preferences, and goals. Register now.
    NQP's Advanced Illness Care initiative is supported with funding from The Retirement Research Foundation and Compassus.

  • Planetree Partners with National Academy of Medicine to Develop...

    Planetree Partners with National Academy of Medicine to Develop Framework that Highlights Patient and Family Engagement as Driver of Better Culture, Better Care, Better Health and Lower Costs
    Informed by pioneering culture change work of Planetree affiliates and an advisory panel of health services research scientists and patient advocates, and co-authored by Planetree’s President, Susan Frampton, PhD (@SusanBFrampton) and Director of Knowledge Management, Sara Guastello (@PlanetreeSara), the paper introduces a logical framework to guide implementation efforts, an annotated bibliography of the latest scientific research in support of PFEC and plenty of real-life examples to bring PFEC to life.
    Download the Paper and Learn More – 3 Opportunities for Planetree Members to Engage
    1. We invite you to be among the first to access the paper,
    2. We think once you read it, you’ll be very eager to hear more, which is why author and Planetree President, Susan Frampton, PhD, has recorded a 20-minute webinar to better familiarize you with the framework and supporting evidence. The webinar recording is available to all Planetree members via the Resource Library on this site.
    3. Planetree Coordinators and Points of Contact will have another opportunity to network directly with Susan on February 1, 2017 at 12:00 pm EST. Join Susan for an interactive discussion on ways to apply the framework within your organizations and guidance on using the evidence base to increase receptivity to change. Register for this meeting in your Planetree Coordinator community on My Planetree to receive the login instructions to attend this meeting.
    We’re also eager to hear what you think and how you will use the framework. Follow and tweet @Planetree to let us know!

  • The 2017 Distinction Application is Now Live

    The Planetree Distinction Award for Leadership and Innovation in Person-Centered Care represents achievement above and beyond Designation, and is reserved for high performing organizations working to advance person-centered care beyond their own institution through participation in research, publication, outreach and innovation.

    The deadline for applying for Distinction in 2017 is June 30. All applications must be submitted via the on-line application, which is now live.

  • Introducing On-Demand, Bite-Size Educational Webinars

    New for 2017! These pre-recorded, 20-minute, regularly scheduled webinars will be on a range of topics related to person-centered programs and principles, as well as trends and issues relevant to any organization striving to enhance the patient, resident, or staff experience, improve quality, and cultivate a healing environment and person-centered culture. They will be released a couple times per month, and are designed so that you can view them on-demand, at your own convenience. You are also welcome to download them and share them across your organization. We're hopeful this new format will align better with the demands of your busy schedules..
    The first webinar will be released Tuesday, January 10. Learn more by viewing the Education Calendar.

  • NQP: Strategies for Change—A Collaborative Journey to Transform Advanced Illness Care

    Please join Dr. Susan Frampton and Dr. David Longnecker, along with their Action Team colleagues for this collaborative webinar where they will delve into six key preferences of person-centered advanced illness care and discuss measurement opportunities.
    Join National Quality Partners (NQP) on Tuesday, November 15, 2:00-3:30pm ET, for the launch of Strategies for Change – A Collaborative Journey to Transform Advanced Illness Care, a national call to action to make person-centered care the standard of advanced illness care.

    NQP's issue brief seeks to expand the concept of advanced illness care beyond traditional healthcare settings and to engage patients, families, and communities as true partners in care planning. Members of NQP's Advanced Illness Care Action Team—a group of 25 experts from the public and private sectors, including consumer advocates, physicians, nurses, and spiritual advisors—led the development of the issue brief.

    Action Team members will delve into six key preferences of person-centered advanced illness care and discuss measurement opportunities. Speakers include:
    • Helen Darling, MA, Interim President and CEO, National Quality Forum
    • David Longnecker, MD, Chief Clinical Innovations Officer, The Coalition to Transform Advanced Care
    • Susan Frampton, PhD, President, Planetree
    • Lisa Freeman, Executive Director, Connecticut Center for Patient Safety
    • Sally Welsh, MS, RN, NEA-BC, Chief Executive Officer, Hospice and Palliative Nurses Association
    • Amy Melnick, MPA, Executive Director, National Coalition for Hospice and Palliative Care
    • Lois Cross, RN, BSN, ACM, Chair, Public Policy Committee, American Case Management Association
    • Mark Dann, Federal Affairs Director, Compassion & Choices
    • Richard Zorza, JD, Patient and Family Caregiver Council Member, Johns Hopkins Medicine Oncology, and Founder, Self-Represented Litigation Network
    Please register for the webinar to join us in this national movement to galvanize action to transform advanced illness care. The webinar agenda (PDF) is now available.
    Follow us @NatQualityForum and use the hashtag #advancedillness to join the conversation during the webinar. Join the #hpm TweetChat on Wednesday, November 16, 9:00-10:00 pm ET, to discuss how individuals, caregivers, and everyone in hospice and palliative care can work together to integrate the six key preferences of person-centered advanced illness care throughout health and healthcare.

    NQP's Advanced Illness Care Initiative is supported with funding from The Retirement Research Foundation and Compassus.

  • 2016 Patient-Centered Care Awareness Month to Celebrate the World of Patient and Family Engagement

    – The 10th annual Patient-Centered Care Awareness Month campaign will emphasize that when healthcare professionals, patients and family members engage with each other as partners, healthcare interactions are more constructive, experiences are more positive and outcomes improve. The theme of this year’s campaign is The World of Patient and Family Engagement: Tools for Transformation.

  • Planetree & WHO CC HPH Issue New Recommendations for Patient Engagement

    As part of our organizational mission to advance person-centered care globally, Planetree was very proud to contribute to the just released “New Haven Recommendations on partnering with patients, families and citizens to enhance performance and quality in health promoting hospitals and health services.” Issued by the World Health Organization Coordinator Center on Health Promoting Hospitals, the International Network of Health Promoting Hospitals and Planetree, these recommendations identify specific strategies and actions to raise the bar on involving patients and families to improve healthcare and health promotion efforts worldwide.

  • New Behavioral Health/Psychiatry Leadership Community Available for your Participation!

    Join Tracy Walsh, LCSW, Planetree Experience Advisor, in this new community she has created as a place to share resources and have open dialogue on topics related to behavioral health. This community is open to all Planetree affiliates who are interested in expanding their knowledge and expertise around behavioral health and its importance in your patient-/resident-centered journeys.

  • Dr. Susan Frampton Co-Chairs NQP Action Team Tasked with Transforming Advanced Illness Care

    In October 2015, the National Quality Forum (NQF) launched its Initiative to Improve Care for Patients with Advanced Illness. The initiative is a major area of focus for National Quality Partners (NQP), which galvanizes NQF’s more than 430 organizational members to take action on significant healthcare issues. At that time, Planetree President, Susan Frampton, Ph.D., was appointed to co-chair the action team alongside co-chair David Longnecker, MD, chief clinical innovations officer at C-TAC. Together, they are working with a multi-stakeholder group of thought leaders to move NQF’s initiative to focus on the major barriers and corresponding solutions to accelerating the delivery of high-quality care for people with complex illnesses.

  • Planetree joins WHO and AFRO for International Symposium on Patient-Centered Care

    The facilitation of this symposium was led by Dr. Delanyo Dovlo, Director of Health Systems and Services in AFRO and included Nuria Polanco Toro from WHO/Geneva Service Delivery team, together with two WHO consultants as global experts on person centred care – Angela Coulter from University of Oxford, UK and Susan Frampton from Planetree International Network.