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1.1 Steering Committee 1.2 PCC Coordinator/Team 1.3 Stakeholders involved in Process Improvement 1.4 PCC Employee Engagement Approaches 1.5 Healing Environment Promotes Engagement 2.1 PCC goals co-designed with patients/residents, incorporated into strategic plan 2.2 Leadership Engagement 2.3 Experiential Education 2.4 Community Partnerships 3.1 Patient/Resident involvement in information exchanges 3.2 Open record/care plan 3.3 Learning style and preferences 3.4 Individual barriers to care 3.5 Patient-/Resident-Directed Visitation 3.6 Partnering with family caregivers 3.7 Transitions of Care and Care Coordination Across the Continuum 4.1 Compassionate Communication/Concerns taken seriously 4.2 Shared Decision-Making/Inclusive Care Planning 4.3 Cultural Diversity 4.4 Document/Honor Preferences 4.5 Staff Support Services 5.1 Review of Data to Determine Improvement/Progress 5.2 Quantitative Data on Quality, Safety, Experience, Engagement 5.3 Data Demonstrates Improvement in Quality, Safety, Experience, Engagement 5.4 Data made Available to Public 5.5 Qualitative Data from Patient/Resident/Family COVID-19 Awards Conference Presentation Lifetime Achievement Award Nursing Track Physician Track Spirit of Planetree Bronze Certification Certification Certification Criteria Department Certification Re-Certification Silver Certification Tiered Recognition Planetree America Latina Planetree Brazil Planetree Germany Planetree International Planetree Netherlands Planetree Quebec