Announcements

Join Marlena Montgomery, Chief Nursing Officer, and Marlys Kimmey, Director of Human Resources and Talent Management at Sharp Coronado Hospital in San Diego, California, as they share how their deep partnerships with patient advisors have helped transform their award-winning hospital.

The care experience is very stressful for both patients and for providers. One cause of stress is how people treat each other. Patients and staff are too often uncivil to one another, as are staff to each other. For many years, that incivility has been looked at as an unfortunate consequence of a difficult environment but not much more. Until it was noticed that incivility is associated with significantly lower quality of care as well as staff burnout.

Make your voice heard! We invite you to comment on proposed revisions to the criteria and measurable elements for the Person-Centered Care Certification Program®. Click the link below to access the document for comment and provide your feedback by May 12, 2023!

Join us for this informative webinar detailing updates to the Person-Centered Certification Program that will go into effect in 2024.