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Turn the Quiet Up: Quiet at Night and Protecting Patients’ Sleep

own performance while improving HCAHPS...#HCAHPSQuietAtNight #HCAHPS #HealingEnvironment

 07-09-2014 | 13:00 - 14:00 ET

Struggling with Quiet at Night?

HCAHPS patient perception of care survey

Conducting a Health Literacy Assessment

Presented by Karin Block, RN, Educator and Joanne Muzzey, RN, Director of Patient Advocacy and Planetree, Elmhurst Memorial Hospital The 2015 Planetree Designation Criteria requires an organizational health literacy assessment and action plan. As healthcare providers we are aware of...

 04-13-2016 | 13:00 - 14:00 ET

Making the Most of Limited Time – The Basics of Conversational Assessment

Presented by Jim Kinsey, Planetree Director of Member Experience When you have limited time with a patient, how you usethat time can be the difference between a patient-centered encounter and aprovider-centered one. Are you focused on completion of mandatorypaperwork, checking boxes...

 12-17-2014 | 13:00 - 14:00 ET

Transforming Noise to Meaningful Sound or Silence

Presented by Ilkay Baylam, PMP, MBA, Manager, Patient Centered Care, Adadolu Medical Center Uncontrolled sound — which can be called as noise — creates not only distraction, but also anxiety for patients and their families and for staff. Anadolu Medical Center (AMC), located in Istanbul,...

 06-10-2015 | 13:00 - 14:00 ET

4-week Virtual Course-Transitions of Care

-536-8715. #Readmissions #HCAHPS

 04-29-2014 | 15:30 - 16:30 ET

Patient-Preferred Practice Primer: Bedside Shift Report

#PatientCommunicationincludesShifttoShiftCommunication #Patient #HCAHPS

 07-23-2014 | 13:00 - 14:00 ET