• Register for the webinar: The value proposition of promoting kindness in healthcare.

    The care experience is very stressful for both patients and for providers. One cause of stress is how people treat each other. Patients and staff are too often uncivil to one another, as are staff to each other. For many years, that incivility has been looked at as an unfortunate consequence of a difficult environment but not much more. Until it was noticed that incivility is associated with significantly lower quality of care as well as staff burnout.